At Titahi Jewels, we understand how exciting it is to receive your order quickly and safely. That’s why we are dedicated to ensuring a smooth, reliable, and prompt delivery experience for every customer. Please read the details below to understand our shipping process and what you can expect after placing an order.
1. Order Processing Time
All orders are processed and prepared for shipment within 1–2 business days after successful payment. This includes order verification, quality checks, packaging, and coordination with our logistics partners.
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Orders placed after business hours or on weekends will begin processing the next business day.
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During high-volume periods (sales, festivals, or special launches), processing times may be slightly extended.
2. Estimated Delivery Time
We offer fast and secure shipping, with an estimated delivery time of:
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3 to 4 business days for most locations.
Our trusted courier partners work diligently to ensure timely deliveries. However, delivery times may vary slightly depending on your location and any unexpected courier or weather-related delays.
3. Shipping Charges
Shipping charges are calculated at checkout based on your delivery address and the total weight or value of your order.
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We may offer free shipping during special promotions or for orders above a certain value.
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Any shipping charges will be clearly mentioned before you complete your order.
4. Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS or website notification. This tracking number can be used to monitor your shipment in real-time via the courier’s website.
Please allow up to 24 hours after dispatch for tracking information to become active.
5. Packaging & Safety
All products are securely packed with high-quality materials to prevent any damage during transit. We take special care in packaging jewelry to ensure it arrives in perfect condition, with tamper-evident and branded wrapping.
6. Shipping Locations
We currently ship across India (or specify your country/region if different). We are working towards expanding our delivery service to more regions in the near future.
7. Delays & Responsibility
While we strive to deliver all orders within the promised timeframe, we are not liable for delays caused by:
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Inaccurate or incomplete delivery addresses
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Courier disruptions or transit delays
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Acts of nature or unforeseen events
We will do everything possible to keep you updated and assist in case of unexpected delays.
8. Non-Deliverable Packages
If a package is returned due to incorrect address details or failed delivery attempts, we will notify you. Re-shipping the order may involve additional delivery charges, which must be paid before the package is resent.
9. Damaged or Lost Items
If your order arrives damaged or if the shipment appears lost in transit, please report the issue promptly through our support section. We will coordinate with the courier to resolve the issue and provide a suitable resolution.
