Return & Exchange

Refund Policy

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Eligibility for Refunds

  • If the item is damaged, defective, or does not match the description, you have 15 days from the delivery date to return it.

  • Items must be unused, undamaged, and in their original packaging.

  • For evidence of damaged products, record the unpacking process.

  • The receipt or bill must be presented for the refund to be processed.

  • The refund process will begin once we have checked the returned products.

  • For refunded items, you are responsible for covering the delivery costs.

Non-Refundable Items

Some items are non-refundable, including but not limited to:

  • Customized or personalized items.

Process for Requesting a Refund

  • Provide your order number.

  • Details about the issue or reason for the refund.

  • Supporting evidence such as photos of the item.

Processing of Refunds

  • After confirmation and when the refunded item reaches us, authorized reimbursements will be executed within 24 to 48 hours.

  • The original payment method will be credited with the refund.

Exchange Policy

  • In rare situations, exchanges may be provided instead of refunds.

Exceptions

  • Exchanges may not apply if the item is customized or personalized.

Contact Us

If you have any questions or concerns regarding this refund policy, feel free to contact us at sneha.kejriwal5678@gmail.com.