1. How long does delivery take?
We usually deliver orders within 3 to 4 business days. During festive seasons or promotional periods, delivery may take a little longer, but we always aim to ship as quickly as possible.
2. How can I track my order?
Once your order is dispatched, you’ll receive a tracking number. You can use it to track your package in real-time through our courier partner’s website.
3. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery at checkout for eligible orders and locations. You’ll see the COD option during the final step of the checkout process.
4. Can I cancel my order after placing it?
Orders can only be cancelled if they haven’t been processed or shipped. If your order has already been dispatched, please wait for it to be delivered and then request a return, if eligible.
5. What is your return policy?
We accept returns within 7 days of delivery for unused, unworn items in their original packaging. Some items like custom jewelry and final sale pieces are not eligible for return.
6. Do you accept exchanges?
Yes, we offer exchanges for different sizes or designs, subject to availability. Just ensure the item is in original condition and request an exchange within 7 days of receiving it.
7. What if I receive a damaged item?
We take quality seriously. If your item arrives damaged or defective, please raise a return request immediately with clear photos. We’ll resolve the issue at the earliest.
8. Do you offer custom or personalized jewelry?
Yes, we do accept custom jewelry requests based on your design or concept. Personalized items may take longer to process and are non-returnable.
9. How can I contact customer support?
You can reach out through the Contact Us page on our website. Our support team will assist you with any queries related to your order, return, or general information.
